As more customers choose to conduct their postal business online, at their favorite shopping destinations, and with their smartphones, the need for USPS to maintain the largest retail network in the country diminishes.
To that end, the Postal Service announced it is taking the next step in rightsizing its expansive retail network by conducting studies of approximately 3,700 retail offices to determine customer needs. As part of this effort, the Postal Service also has introduced a retail-replacement option for affected communities around the nation.
“Today, more than 35 percent of the Postal Service’s retail revenue comes from expanded access locations such as grocery stores, drug stores, office supply stores, retail chains, self-service kiosks, ATMs and usps.com, open 24/7,” said PMG Pat Donahoe. “Our customers' habits have made it clear that they no longer require a physical Post Office to conduct most of their postal business.”
USPS has introduced the Village Post Office as a potential replacement option for communities currently without a postal retail office and those affected by retail optimization efforts. Village Post Offices would be operated by local businesses — such as pharmacies, grocery stores and other appropriate retailers — and would offer popular postal products and services such as stamps and flat-rate packaging.
“By working with third-party retailers, we’re creating easier, more convenient access to our products and services when and where our customers want them,” said Donahoe. “The Village Post Office will offer another way for us to meet our customers’ needs.”
With 32,000 postal retail offices and more than 70,000 third-party retailers — Approved Postal Providers — selling postage stamps and providing expanded access to other postal products and services, customers today have about 100,000 locations across the nation where they can do business with the Postal Service.
“The Postal Service of the future will be smaller, leaner and more competitive, and it will continue to drive commerce, serve communities and deliver value,” said Donahoe.